Terms and Safety Notice | Calm Flower Moon LLC

Terms and Safety Notice

X JIANG

Calm Flower Moon LLC

Last updated on June 20, 2025

Hello! The Calm Flower Moon LLC Terms and Safety Notice (the "Notice") is operated by Calm Flower Moon LLC (“Calm Flower Moon LLC,” “we,” or “us”). Your use of the website and services constitutes your agreement to these terms, notices, and conditions. We may modify or cancel the Terms and Safety Notice or any of its features without notice. To the extent permitted by applicable law, we may also modify these terms, notices, and conditions at any time, and your continued use of the service following the effective date of any such changes shall constitute your acceptance of such changes.

Safety Notice:

• Most of the art content from Calm Flower Moon LLC and X JIANG is kid-friendly. Adult-only art content is labeled with a Content Advisory before your purchase. Kid-friendly and adult-only art content is arranged in different art plans.

• The art materials used by us are USA certified and sourced globally.

• Our official website is http://www.calmflowermoon.com. Our official email is xuejiang@calmflowermoon.com. Please do not attempt to pay via any methods or phone numbers not listed on our official websites or official emails.

• Calm Flower Moon LLC reserves the right to maintain information security, privacy, and politeness site-wide. We reserve the right to refuse service to anyone.

• CAUTION: The artistic content of Calm Flower Moon LLC and X JIANG is for artistic purposes only and is not intended as medical, educational, or legal advice.

• CAUTION: Failure to follow instructions may result in damage or injury. Do not place any objects on your artworks other than proper protecting or mounting materials. Do not disassemble any whole piece without instructions. Do not hang valuable items or objects greater than 2 inches thick without qualified expert(s) or instruction(s). Do not hang art products above beds, on wallpaper, fabric, textured walls, brick, or rough surfaces. Gently place every piece indoors between 50 and 105 degrees Fahrenheit (10 to 40 degrees Celsius). Keep your artworks away from dampness, chemicals, strong sunlight, high winds, and unstable surfaces. The artworks can be used only for indoor and artistic purposes. Please follow our care instructions online and/or the instructions of a qualified expert.

• WARNING: The artworks, gifts, and packaging of Calm Flower Moon LLC and X JIANG are not food or toys. Any items prepared here may contain parts that present choking, suffocation, or entrapment hazards, or could cause other injuries. To prevent these hazards, keep them out of reach of babies and children under three years old. Parental supervision is required for those under eighteen.

• WARNING: Proposition 65 Warning for California Consumers: Labels on and packing slips in this package can expose you to chemicals including Bisphenol S (BPS) which is known to the State of California to cause reproductive harm. For more information go to www.P65Warnings.ca.gov.

• By submitting your contact details, you are providing your data to Calm Flower Moon LLC and X JIANG who may contact you.

• Calm Flower Moon LLC and X JIANG never sells any customer information to any person or third party.

• We send secure emails, messages or files with security links.

• We do not include any advertisements outside of our shipping packages.

• We will only use the personal information you provide to operate the business and fulfill your order.

• Business confirmations will be sent via our official emails to customers.

• The use of the Calm Flower Moon LLC and X JIANG mobile message service, SMS (Short Message Service), or subscribing service signifies your agreement to our Mobile Terms of Service on the page and to your contact details being shared with Calm Flower Moon LLC, which may contact you.

• We follow carriers' specific requirements, such as USPS, UPS, FedEx, and DHL. A valid customer's phone number is required to facilitate delivery and address potential issues. If a courier has trouble finding your address or needs to coordinate a delivery, they can contact you by phone.

• For customs and border control, some countries require your phone number for customs clearance and to facilitate communication with the recipient if there are any issues.

• For tracking and communication, your phone number may be used to provide updates on the shipment's progress or to resolve any issues that may arise during transit.

• Calm Flower Moon LLC is a company providing artworks, registered in the USA.

• The business X JIANG is operated by Calm Flower Moon LLC. They are not separate entities.

• Calm Flower Moon LLC and X JIANG commission and sell artworks through www.calmflowermoon.com.

• You are prohibited from duplicating any artworks and commercial information from Calm Flower Moon LLC and X JIANG for commercial, political, or religious use without authorization, permission, or license.

Product Notice:

• Calm Flower Moon LLC and X JIANG accept artwork reservations and offer global direct shipping exclusively through the Artwork Plans.

• If you are under 18 years old, please ask your legal guardian to process an artwork plan and purchase artwork for you.

• Calm Flower Moon LLC sells various physical and digital artworks. X JIANG sells drawings, art prints, and online artworks.

• The final physical artwork, signature, size, and color may be different from their online samples and mockups.

• Every artwork or set with a unique physical signature and/or unique physical initials through the Artwork Plans is limited to no more than one piece or one set per year globally.

• The base price is not displayed to customers for every artwork in the Artwork Plans before your reservation request.

• New online artworks and notes may be added and updated to your current artwork plans. Every artwork, art set, and art information may be updated online, and online passwords will be changed. You will receive updated information related to your plans or artworks.

• Each online artwork may be available for multiple customers. If a current customer pre-orders a limited edition, the online artwork will be marked as ‘Currently not available’.

• During your current monthly plan period, you may optionally reserve an extension if the plan is available. A new payment may be requested if you inform us of your extension. You may place an order for your monthly plan extension for up to 4 months at a time with no recurring auto-pay, if the plan is available. You cannot place an order for an extension of your yearly plan.

• During your current plan period, you may optionally schedule only one new plan: either the Online Artwork Plan or the Custom Artwork Plan. You cannot switch your current plan between the Online Artwork Plan and the Custom Artwork Plan.

• The fee for each plan does not include the full price of the artwork or set, nor does it cover all taxes, shipping, or surcharges. The final price for a single piece or artwork set depends on factors such as materials, storage, hours, edition, mounting, packaging, taxes, tariffs, customs duties, and shipping rates.

• A final amount may be requested when you order an artwork or set through your plan, including taxes and/or shipping rates based on your location, via an official email from Calm Flower Moon LLC or X JIANG.

• The fee for each plan cannot be canceled or refunded, regardless of whether you place an order for any artwork during your valid period. Furthermore, this fee cannot be deducted from your artwork purchase.

• The online artworks are non-downloadable editions. They are intended for display on digital devices only and are not meant for printing. If you prefer to order a digital artwork that is either downloadable or printable, you may schedule or customize a new kid-friendly version with the artist in JPG or PDF format only, which differs from any current artworks, through an artwork plan.

• You may customize an artwork based on your artist's instructions and available options through a current plan only. However, not all art materials, sizes, and options may be suitable or available for every artwork or set.

• The artwork plans do not include in-person services for artwork creation, mounting, installation, maintenance, or repair. They provide options for artwork making and mounting that relate only to the artworks. Customer assembly is required. The artworks are for indoor use only.

• Please review and agree to the most recent safety notice and other terms on the Terms and Safety Notice page before placing your order.

Payment Notice:

• Calm Flower Moon LLC and X JIANG accepts payments from individuals over the age of 18. If you are under 18 years old, please ask your legal guardian to process an artwork plan with you. After your purchase, we do not accept order cancellations if we are able to provide the artwork plan(s).

• We offer artworks and accept electronic payments through our official webpages and emails at calmflowermoon.com; we do not have a physical store.

• The price for each artwork or set displayed here may not include plan fees, taxes, shipping rates, or surcharges.

• The price on our checkout screen may include estimated tax and shipping costs (if applicable).

• Additional payments, including taxes, actual shipping fees, or surcharges, may be requested through our official email for specific cases, states, or countries.

• Calm Flower Moon LLC accepts credit cards and debit cards from Visa, Mastercard, Discover, and American Express. We accept payment through Apple Pay, Google Pay, Wix, Square, QuickBooks, PayPal, and Wise.

• Prices are quoted and payable in US dollars. If you prefer to pay in another currency from anywhere around the world using your multi-currency account, please contact us before placing your order.

• Our product prices do not include bank conversion fees or platform fees. Any bank conversion fees or platform fees incurred are beyond our control.

• You may receive $10 off or more your next artwork purchase with your collection code. This offer is valid for one year from the date of your current artwork purchase and must be used by the same person. Not all products and features are available with the offer. Other restrictions apply.

• Tips and financial donations via electronic payment are welcome and optional. We do not accept and return cash, check, or item donations.

Shipping Notice:

• We offer shipping options from couriers: USPS, UPS, FedEx, and DHL.

• Pre-orders typically ship globally from the USA within 7 to 90 days after being placed.

• Delivery is expected within 2 to 8 days when shipping within the Continental U.S.

• Calm Flower Moon LLC and X JIANG will send confirmation emails to you once any products have been shipped.

• Artworks and gifts may be delivered in split shipments from a single order for artwork protection purposes. There will be no additional delivery costs charged.

• You may optionally pick up your package in person near your artist's studio if your artist is available. A studio visit and open reception is not available unless we inform you in advance.

Return Policy:

• Each artwork may have natural imperfections. For the protection of original physical and digital artwork, all plans and purchased artworks are non-returnable and non-exchangeable regardless of unused, unopened, or unwrapped situations. We cannot remove or control a digital copy of a file on a customer's device.

• If you are a customer in the U.S. Mainland, we accept one-time returns of each physical artwork or set within a 30-day warranty from the date of the shipping confirmation email if the product is damaged upon delivery or if the wrong item is delivered. Please contact us with photo or video proof.

• For customers not in the U.S. mainland, we accept returns within 30 days of product delivery if the wrong item is delivered. Please contact us with photo proof. We provide funds for you to purchase your own return label through your local postal system.

• If you are a customer in the U.S. Mainland, we offer a free 3-month artwork repair or remake for artwork breakage during shipment if you contact the company within 30 days of product delivery. We provide funds for you to purchase your own return label through your local postal system.

• Products purchased from us can be packed, sealed, and returned, with our confirmation only, to our address using a service that provides tracking. You can ship back the original art set to us for repair and cover the shipping cost, or request shipping fee by email. We can send you one updated artwork or replacement upon receiving your return.

• Our business mailing address is as follows: 13446 Poway Rd PMB 1013, Poway, CA, USA, 92064. You may be requested to ship back the original art set to a different address for your eligible return.

• The following issues are not covered under our warranty: natural blemishes, natural imperfections, improper installations, improper disassembly, artificial damage, improper use, and improper maintenance.

Refund Policy:

• For the protection of original physical and digital artwork, all plans and purchased artworks are non-refundable and non-exchangeable regardless of unused, unopened, or unwrapped situations. We cannot remove or control a digital copy of a file on a customer's device.

• Refunds can be credited to your original payment account for shipping confirmation delays over 90 days, wrong items sent, products lost in transit due to addressing errors by Calm Flower Moon LLC and X JIANG, or artwork damage due to shipping, if you contact the company within 30 days of the expected delivery.

• Our shipping confirmation comes with tracking numbers from the couriers USPS, UPS, FedEx, or DHL. Refunds cannot be issued for any lost, damaged, or stolen packages after delivery.

• Refunds cannot be issued for any product delays, losses, steals, or damages due to invalid customer information or undeliverable address provided by you. Calm Flower Moon LLC and X JIANG cannot take any responsibility in this case.

• The fee for each artwork plan cannot be canceled or refunded, regardless of whether you place an order for any artwork during your valid period. Furthermore, this fee cannot be deducted from your artwork purchase.

• Free gifts or coupons cannot be returned for a refund.

Support Notice:

• If you have questions or need assistance, feel free to send us a message using the 'Contact' on our website.

• Xue Jiang is the current artist and managing member. You may contact her for business inquiries via the official email at xuejiang@calmflowermoon.com. For urgent questions and concerns regarding business matters, you may text your short messages to (858) 644-3485 in the USA. She will respond to the best of her ability and availability.

Mobile Terms of Service:

• By consenting to Calm Flower Moon LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Calm Flower Moon LLC and X JIANG through your wireless provider.

• Messages may be sent even if your number is on a state or federal Do Not Call list, using technologies such as automatic telephone dialing systems.

• Service-related messages will include updates, alerts, and information, such as order updates and account notifications.

• Promotional messages may include promotions, specials, and marketing offers, such as cart reminders.

• Signing up for the program is voluntary, and consent is not a requirement to make purchases with Calm Flower Moon LLC and X JIANG.

• The Service provided by Calm Flower Moon LLC and X JIANG is free, but you are responsible for charges and fees imposed by your wireless provider for text messaging.

• Message frequency can vary, and message and data rates may apply. It is advised to check your mobile plan and contact your provider for details.

• You are solely responsible for all charges related to SMS/text messages, including those from your wireless provider.

• You have the option to opt-out of the Service at any time by texting 'STOP' to our numbers or clicking the unsubscribe link in any text message.

• Upon opting out, you will receive a one-time confirmation text message, and no further messages will be sent to your device unless initiated by you.

• If subscribed to other Calm Flower Moon LLC mobile message programs and wish to cancel, you must opt out separately from those programs, following the provided instructions in their respective mobile terms.

• Calm Flower Moon LLC and X JIANG reserves the right to change any short code or telephone number used for the Service and will notify you of these changes.

• Messages sent to a changed short code or telephone number, including STOP or HELP requests, may not be received, and the company will not be responsible for honoring requests made in such messages.

• The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

• Users are required to provide a valid mobile number and must sign up with a new number if they change their mobile number.

• Calm Flower Moon LLC and X JIANG will not be liable for failed, delayed, or misdirected delivery of information sent through the Service, errors in information, or actions taken or not taken based on the information or Service, as permitted by applicable law.

Update Notice:

If Calm Flower Moon LLC and X JIANG update the Terms and Safety Notice, the updated version will be posted on the same page at https://www.calmflowermoon.com/terms-and-safety-notice.