Terms and Safety Notice

Calm Flower Moon LLC

Last updated on May 13, 2025

Hello! The Calm Flower Moon LLC Terms and Safety Notice (the "Notice") is operated by Calm Flower Moon LLC (“Calm Flower Moon LLC,” “we,” or “us”). Your use of the website and services constitutes your agreement to these terms, notices, and conditions. We may modify or cancel the Terms and Safety Notice or any of its features without notice. To the extent permitted by applicable law, we may also modify these terms, notices, and conditions at any time, and your continued use of the service following the effective date of any such changes shall constitute your acceptance of such changes.

Safety Notice:

• The art concepts of Calm Flower Moon LLC are kid-friendly. The art materials used by us are USA certified and sourced globally.

• Our official websites are http://www.calmflowermoon.com and http://www.xjiangstudio.com. Our official emails are xuejiang@calmflowermoon.com and xjiangstudio@outlook.com. Please do not attempt to pay via any methods or phone numbers not listed on our official websites or official emails.

• Calm Flower Moon LLC reserves the right to maintain information security, privacy, and politeness site-wide. We reserve the right to refuse service to anyone.

• CAUTION: The artistic content of Calm Flower Moon LLC is for artistic purposes only and is not intended as medical, educational, or legal advice.

• CAUTION: Failure to follow instructions may result in damage or injury. Do not place any objects on your artworks other than proper protecting or mounting materials. Do not disassemble any whole piece without instructions. Do not hang valuable items or objects greater than 2 inches thick without qualified expert(s) or instruction(s). Do not hang art products above beds, on wallpaper, fabric, textured walls, brick, or rough surfaces. Gently place every piece indoors between 50 and 105 degrees Fahrenheit (10 to 40 degrees Celsius). Keep your artworks away from dampness, chemicals, strong sunlight, high winds, and unstable surfaces.

• WARNING: The artworks, gifts, and packaging of Calm Flower Moon LLC are not food or toys. Any items prepared here may contain parts that present choking, suffocation, or entrapment hazards, or could cause other injuries. To prevent these hazards, keep them out of reach of babies and children under three years old. Parental supervision is required for those under eighteen.

• WARNING: Proposition 65 Warning for California Consumers: Labels on and packing slips in this package can expose you to chemicals including Bisphenol S (BPS) which is known to the State of California to cause reproductive harm. For more information go to www.P65Warnings.ca.gov.

• By submitting your contact details, you are providing your data to Calm Flower Moon LLC who may contact you.

• Calm Flower Moon LLC never sells any customer information to any person or third party.

• We send secure emails, messages or files with security links.

• We do not include any advertisements outside of our shipping packages.

• We will only use the personal information you provide to operate the business and fulfill your order.

• Business confirmations will be sent via our official emails to customers.

• The use of the Calm Flower Moon LLC mobile message service, SMS (Short Message Service), or subscribing service signifies your agreement to our Mobile Terms of Service on the page and to your contact details being shared with Calm Flower Moon LLC, which may contact you.

• We follow carriers' specific requirements, such as UPS and FedEx. A valid customer's phone number is required to facilitate delivery and address potential issues. If a courier has trouble finding your address or needs to coordinate a delivery, they can contact you by phone.

• For customs and border control, some countries require your phone number for customs clearance and to facilitate communication with the recipient if there are any issues.

• For tracking and communication, your phone number may be used to provide updates on the shipment's progress or to resolve any issues that may arise during transit.

• Calm Flower Moon LLC is a company providing artworks, registered in the USA.

• The businesses X JIANG and X JIANG STUDIO are operated by Calm Flower Moon LLC. They are not separate entities.

• Calm Flower Moon LLC commissions and sells artworks exclusively through www.calmflowermoon.com, using the official email xuejiang@calmflowermoon.com, and www.xjiangstudio.com, using the official email xjiangstudio@outlook.com.

• You are prohibited from duplicating any artworks and commercial information from Calm Flower Moon LLC for commercial, political, or religious use without authorization, permission, or license.

Product Notice:

• Calm Flower Moon LLC accepts artwork reservations and offers global direct shipping exclusively through X Jiang Studio.

• If you are under 18 years old, please ask your legal guardian to process an artwork plan and discuss artwork with you.

• Every artwork or set with a unique signature and/or initials via the Pre-order Plan is limited to no more than one edition per year globally.

• Every art print or set without a unique signature and/or initials via the Print Plan is limited to no more than one edition at a time globally.

• During your current artwork plan period, you may reserve an extension if the plan is available. A new payment may be requested if you inform us of your extension.

• You may place an order for your artwork plan extension for up to 360 days at a time, with no recurring auto-pay, if the plan is available.

• The fee for each plan does not include the full price of the artwork or set, nor does it cover all taxes, shipping, or surcharges. The final price for a single piece or artwork set depends on factors such as materials, storage, hours, edition, mounting, packaging, taxes, tariffs, customs duties, and shipping rates.

• A final amount may be requested when you order an artwork or set through your plan, including taxes and/or shipping rates based on your location, via an official email from Calm Flower Moon LLC or X Jiang Studio.

• For the protection of original physical and digital artwork, all purchased artwork plans and purchased artworks are non-exchangeable.

• The fee for each plan cannot be canceled or refunded, regardless of whether you place an order for any artwork during your valid period. Furthermore, this fee cannot be deducted from your artwork purchase.

• The studio's online artworks are non-downloadable editions. They are intended for display on digital devices only and are not meant for printing. If you prefer to order a digital artwork that is either downloadable or printable, you may schedule and customize a new kid-friendly artwork in JPG format only, which differs from any current artworks, via an artwork plan.

• You may customize an artwork based on your artist's suggestions and available options through your Pre-order or Print Plan only. However, not all art materials, sizes, and options may be maybe suitable or available for every artwork or set.

• The artwork plans do not include in-person services for artwork creation, mounting, installation, maintenance, or repair. They provide options for artwork making and mounting by X Jiang Studio that relate only to the artworks. Customer assembly is required. The artworks are for indoor use only.

• Every artwork, art set, and art information may be updated online, and online passwords will be changed. You will receive updated information by email related to your plans or artworks.

Payment Notice:

• Calm Flower Moon LLC accepts payments from individuals over the age of 18. After your purchase, we do not accept order cancellations if we are able to provide the artwork plan(s).

• We offer artworks and accept electronic payments through our official webpages and emails at calmflowermoon.com and xjiangstudio.com; we do not have a physical store.

• The price for each artwork or set displayed here does not include plan fees, taxes, shipping rates, or surcharges.

• The price on our checkout screen may include estimated tax and shipping costs (if applicable).

• Additional payments, including taxes, actual shipping fees, or surcharges, may be requested through our official email for specific cases, states, or countries.

• Calm Flower Moon LLC accepts credit cards and debit cards from Visa, Mastercard, Discover, and American Express. We accept payment through Apple Pay, Google Pay, Wix, Square, QuickBooks, PayPal, and Wise.

• Prices are quoted and payable in US dollars. If you prefer to pay in another currency from anywhere around the world using your multi-currency account, please contact us before placing your order.

• Our product prices do not include bank conversion fees, platform fees, or processing fees. Any bank conversion fees, platform fees, or processing fees incurred are beyond our control.

• You may receive a 15% discount on your next artwork purchase, a free Preview Plan, or a free Show Plan with your collection code. This offer is valid for 365 days from the date of your current artwork purchase and must be used by the same person. A 15% discount cannot be applied to your order with a free Show Plan or a free Preview Plan at the same time. Not all products and features are available with the coupon. Other restrictions apply.

Shipping Notice:

• We offer shipping options from three couriers: USPS, UPS, and FedEx.

• Pre-orders typically ship globally from the USA within 7 to 90 days after being placed.

• Delivery is expected within 2 to 8 days when shipping within the Continental U.S.

• Calm Flower Moon LLC will send confirmation emails to you once any products have been shipped.

• Artworks and gifts may be delivered in split shipments from a single order for artwork protection purposes. There will be no additional delivery costs charged.

Return Notice:

• Each artwork may have natural imperfections. For the protection of original physical and digital artwork, all artwork plans and artworks purchased are non-returnable and non-exchangeable. We cannot remove or control a digital copy of a file on a customer's device.

• We accept one-time returns of each physical artwork or set within a 30-day warranty from the date of the shipping confirmation email if the product is damaged upon delivery or if the wrong item is delivered. Please contact us with photo or video proof.

• Our address is Calm Flower Moon LLC 13446 Poway Rd PMB 1013, Poway, CA, USA, 92064. You may be requested to ship back the original art set to a different address for your eligible return.

• We offer a free 3-month artwork repair or remake for breakage during shipment if you contact the company within 30 days of product delivery.

• Products purchased from us can be packed, sealed, and returned, with our confirmation only, to our address using a service that provides tracking. You can ship back the original art set to us for repair and cover the shipping cost, or request our prepaid shipping label by email. We can send you one updated artwork or replacement upon receiving your return.

• The following issues are not covered under our warranty: natural blemishes, natural imperfections, improper installations, improper disassembly, artificial damage, improper use, and improper maintenance.

Refund Notice:

• Refunds can be credited to your original payment account for shipping confirmation delays over 90 days, wrong items sent, products lost in transit due to addressing errors by Calm Flower Moon LLC, or artwork damage due to shipping, if you contact the company within 30 days of the expected delivery.

• Our shipping confirmation comes with tracking numbers from the couriers USPS, UPS, or FedEx. Refunds cannot be issued for any lost, damaged, or stolen packages after delivery.

• Refunds cannot be issued for any product delays, losses, steals, or damages due to invalid customer information or undeliverable address provided by you. Calm Flower Moon LLC cannot take any responsibility in this case.

• In general, all artwork plans and purchased artworks are non-refundable and non-exchangeable.

• The fee for each artwork plan cannot be canceled or refunded, regardless of whether you place an order for any artwork during your valid period. Furthermore, this fee cannot be deducted from your artwork purchase.

• Free gifts or coupons cannot be returned for a refund.

Support Notice:

• If you have questions or need assistance, feel free to send us a message using the 'Contact' button on our website.

• Xue Jiang is the current artist and managing member. You may contact her for business inquiries via her official email at xuejiang@calmflowermoon.com or xjiangstudio@outlook.com. For urgent questions and concerns regarding business matters, you may text your short messages to +1 (858) 644-3485 in the USA. She will respond to the best of her ability and availability.

Mobile Terms of Service:

• By consenting to Calm Flower Moon LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Calm Flower Moon LLC through your wireless provider.

• Messages may be sent even if your number is on a state or federal Do Not Call list, using technologies such as automatic telephone dialing systems.

• Service-related messages will include updates, alerts, and information, such as order updates and account notifications.

• Promotional messages may include promotions, specials, and marketing offers, such as cart reminders.

• Signing up for the program is voluntary, and consent is not a requirement to make purchases with Calm Flower Moon LLC.

• The Service provided by Calm Flower Moon LLC is free, but you are responsible for charges and fees imposed by your wireless provider for text messaging.

• Message frequency can vary, and message and data rates may apply. It is advised to check your mobile plan and contact your provider for details.

• You are solely responsible for all charges related to SMS/text messages, including those from your wireless provider.

• You have the option to opt-out of the Service at any time by texting 'STOP' to our numbers or clicking the unsubscribe link in any text message.

• Upon opting out, you will receive a one-time confirmation text message, and no further messages will be sent to your device unless initiated by you.

• If subscribed to other Calm Flower Moon LLC mobile message programs and wish to cancel, you must opt out separately from those programs, following the provided instructions in their respective mobile terms.

• Calm Flower Moon LLC reserves the right to change any short code or telephone number used for the Service and will notify you of these changes.

• Messages sent to a changed short code or telephone number, including STOP or HELP requests, may not be received, and the company will not be responsible for honoring requests made in such messages.

• The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

• Users are required to provide a valid mobile number and must sign up with a new number if they change their mobile number.

• Calm Flower Moon LLC will not be liable for failed, delayed, or misdirected delivery of information sent through the Service, errors in information, or actions taken or not taken based on the information or Service, as permitted by applicable law.

Update Notice:

If Calm Flower Moon LLC updates the Terms and Safety Notice, the updated version will be posted on the same page at https://www.calmflowermoon.com/terms-and-safety-notice. Thank you for visiting!